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Terms and Conditions

The following terms and conditions do not affect your statutory consumer rights.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which govern Urban Trading's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

DEFINITIONS

Within these terms and conditions the following terms will be referred to: Customer means the person or company to whom this is addressed.

1. General

These terms and conditions are applicable to the supply of products by the Seller, Urban Trading GRP Limited, trading as Urban Trading hereafter referred as "we", "us","seller" and "our", to the buyer, user or viewer hereafter referred as "customer" and "you".

Our registered office is Unit C, 101 Melton Road, Leicester, LE4 6PN. Our Company registration number is 06932270 and VAT registration number is GB978509854

Urban Trading warrantee and represent that the goods are as described.

We make no representations about the suitability of the information or images contained on our Website. All such content is provided "as is" without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall we be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information available from our Website. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.

Urban Trading endeavor to provide the best Customer Service possible. In the rare event that you have a problem with any products or services please contact us and we'll be happy to help and make every effort to resolve the issue.

The content published on Website could include inaccuracies or typographical errors. Changes are periodically added to the information herein. We may make improvements and/or changes in the product(s) described herein at any time.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.

2. Eligibility to Purchase

To be eligible to purchase goods on our site and lawfully enter into and form contracts on this Website under English law you must confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

3. Promotions and Vouchers

From time to time we may run special promotions. These promotions are subject to availability and may be changed at our discretion.

Any vouchers we may issue have no cash value.

4. Prices and Payment

On our Public and Wholesale Sites all prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. On our Trade Site the prices are exclusive of VAT.

All sales are sold as seen and we reserve the right, to change prices at any time without notice to you.

We shall retain the property of the goods until full payment has been made by the customer and it has been received by us.

5. Orders ( Contract)

We are not obliged to accept your order and all orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website.

The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card and (ii) we dispatch the goods to you after sending you a dispatch confirmation email. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

The risk in the goods shall pass to you the Customer on delivery.

6. Privacy Policy

This privacy policy sets out how Urban Trading uses and protects any information that you give Urban Trading when you use this website.

Urban Trading is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Urban Trading may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2011.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Processing your order
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@urbantrading.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Urban Trading, Unit7 Bevan Close, Finedon Road Industrial, Estate, Wellingborough, Northamptonshire NN8 4BL

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

7. Compliance

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:

  • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
  • any material which is defamatory, offensive or of an obscene character

8. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

9. Third Party Links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

10. Customs

When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the

11. Acceptance

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 7 (seven) days after their receipt the Customer shall have notified the seller that the goods are rejected. If no such action has been taken, we shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any return at a later date.

No claims will be processed after 30 working days. Therefore you must notify us within 30 working days for any items that have not been received.

12. Returns Policy

One of our main aim's is to ensure you receive the highest quality of product and service at all times, offering you, our valued customer a 100% level of service and satisfaction, should you have any concerns please contact us and we will endeavor to resolve any issues as quickly as possible.

We offer a NO quibble returns policy on all items within 30 days of receipt; however returns for "Makeup", "Audio" or "Video recordings" "Computer software" items are not permitted unless they are sealed and unopened for hygiene and security reasons.

For all other returns we will replace or refund the cost of the product (excluding P&P) to you upon receipt of the returned items.

If your parcel is returned to us by our couriers we will notify you and issue you with a full refund.

Please note that we cannot process any claims after 30 working days. Therefore you must notify us within 30 working days for any items that have not been received.

All returned items must be sent back in the same condition as they were received, i.e. in their original, unopened packaging and in a saleable condition. The buyer is responsible for all return postage costs unless the item received has been incorrectly sent, described or damaged in which case a FULL refund will be given including postage and packaging costs.

We recommend you use a recorded delivery method as we cannot be held responsible for items that do not reach us or get lost in the post. Once your item is returned to us we will process your refund or exchange immediately.

If you have a problem with a delivered item including damages you must email us within 24 hours of the receipt of your goods and let us know your concerns. We will then be able to assist you as in some cases a return may not be required.

Items returned without prior contact will not be processed.

Please send your item, once you are issued a returns number to the following address:

Urban Trading
Returns Department
RMA Number
Urban Trading
Returns Department
Unit 7 Bevan Court,
Bevan Close,
Finedon Road Industrial Estate,
Wellingborough,
Northamptonshire
NN8 4BL

You can contact us on sales@urbantrading.co.uk

Your statutory rights are not affected by this Returns Policy.

13. Cancellations

Your right of cancellation under the Distance Selling Regulations

You may cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract.

You may not cancel your contract with us under the Distance Selling Regulations where any "Makeup", "Audio" or "Video recordings" or "Computer software" has been unsealed by you.

If you cancel the contract under the Distance Selling Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us.

If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense.

If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 7 days of receipt of the goods or services.

Your cancellation rights expire 7 days from the date you contact us or after 7 days of receipt of the goods. The distance selling regulations further specify when your cancellation rights expire. Deemed delivery date will be 4 working days from date of posting. Cancellation is only deemed served once notify us in writing by contacting us on sales@urbantrading.co.uk

Note that you must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are delivered back to us by you;

14. Warranty

If your item develops a fault within the first 28 days, please email us with details of the fault and we will work through to a satisfactory resolution with you. If your fault develops after the first 28 days please follow the instructions contained in the manufacturer's warranty. Please check your warranty booklet for parts covered under warranty along with the manufacturer's terms and conditions for the item you have purchased. If you are unsure, feel free to contact us.

15. Limitation of Liability

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of the Website
  • unsuitability, unreliability or inaccuracy of the Website
  • inadequacy of the Website to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.

Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.

16. Intellectual Property

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

17. Force majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.

18. License Agreement

The customer shall respect all license agreements delivered by the copyright/trademark owners. We cannot be held responsible or liable for any misuses conducted by the customer or any third party.

19. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

20. Entire Agreement

These Terms form the entire basis form the entire basis of any agreement reached between you and us.

21. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.