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FAQ

When will my item be dispatched?
How long will it take for my item to arrive?
Can I have a tracking number?
Do you combine shipping?
What do I do if my item is received damaged?
What if I have received the wrong order?
What happens if I purchase an item which is out of stock?
Do you ship internationally?
How do I return an item?
Can you send my item to another address?
What payment methods do you accept?
Do all of your prices include VAT?
My item arrived too late, can I return it?
Can I collect my item?
Wholesale Job Lots

When will my item be dispatched?

We aim to dispatch all items within 24 hours of receiving cleared payment from Monday to Saturday. You will receive an email confirmation once your item has been dispatched.

How long will it take for my item to arrive?

We aim to dispatch all items within 24 hours of receiving cleared payment from Monday to Saturday. You will receive an email confirmation once your item has been dispatched. Delivery is usually within 2-5 working days (99% of the times), however on very rare cases please allow up to 15 working days for UK orders to arrive.

International orders usually arrive within 5-14 days (99% of the times) but in very rare cases please allow up to 20 days for European Destinations and 25 working days Rest of the World.

Can I have a tracking number?

If you require a tracking number for your order please ensure that you have purchased a recorded or signed for service. For orders within the UK we can upgrade your shipping to Recorded/Tracked service for an extra fee. For International orders we recommend that you purchase Royal Mail International Signed For delivery if you require a tracking number.

Items sent via Standard service or Air Mail cannot be tracked unfortunately.

Do you combine shipping?

Yes we do, the more you buy the more you save (excluding Free Shipping items). Please note once a payment is made we can not amend the total. Please contact us if you require assistance with a large order.

What do I do if my item is received damaged?

Any damages must be reported within 24 hours of receiving the item. Full reimbursement will be made if the item is damaged during transit. Please contact us directly to arrange a refund or replacement. Evidence of damage will be required in order for us to proceed with your claim, however you may not need to return the item.

What if I have received the wrong order?

Please contact us within 24 hours if you have received the wrong item. Full reimbursement will be made if the item is incorrectly sent or not as described. We will either arrange a replacement item or refund to be sent.

What happens if I purchase an item which is out of stock?

All are items are in stock and we work very hard to ensure that this does not happen, however on very rare occasions errors are possible. If this does happen then we will inform you ASAP and issue you a full refund and a further incentive to buy from us again.

Do you ship internationally?

Yes, we ship to most parts of the world. We also combine orders for discounted shipping so please contact us and we will be able to assist you with your order. We recommend that you purchase Royal Mail International Signed For delivery if you require a tracking number. Items sent via Standard Air Mail cannot be tracked unfortunately. Buyers are responsible for any charges imposed by Customs in their country. All parcels will be correctly marked for Customs.

How do I return an item?

Please refer to the Returns Policy section and follow the instructions in order to return an item. Items returned without prior contact will not be processed.

Can you send my item to another address?

We can only dispatch items to the address you select as your shipping address upon checkout. If you would like you item sent to an alternative address you will need to contact us for assistance.

What payment methods do you accept?

We accept payments by all Major Credit/Debit Cards via HSBC Gateway. We also accept payments via PayPal and Google Checkout.

Do all of your prices include VAT?

Yes, all prices are inclusive of VAT (except for Trade Accounts). You will also receive a VAT receipt with your order.

My item arrived too late, can I return it?

We are sorry that your item did not reach you in time. Please note, after we have dispatched your item the actual delivery of the items is not in our control. The delivery of the items is down to Royal Mail so we cannot guarantee the date of the delivery unless you pay for a Next Working Day delivery or Parcel Force Worldwide. If you no longer require the item please contact us and we will be happy help. Please be advised the buyer is responsible for all return postage costs.

Can I collect my item?

Unfortunately we do not offer a collection service as our business in entirely based from our warehouse, and we do not have the facilities in place to allow for collections.

Wholesale Job Lots

If we are selling an item which states 'colours may vary' or 'assorted colours' (or anything similar) we cannot specify which colour you will receive. Please read the item description carefully or contact us if you require clarification.